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How Did the MiFi Work Out?

I’m still a big fan of the MiFi device I promised to review, but I did end up returning mine and getting my money back. Here’s the story, in a nutshell.

First, as a refresher, the MiFi is a credit card-sized device that operates either on an included lithium-ion battery or plugged into power. When you press the button, it connects over the Sprint or Verizon broadband network (depending who you bought it from) and gives you a wi-fi connection that you can share simultaneously with up to 5 computers.

The MiFi works exactly as advertised. It’s simple, sleek and elegant. I could slip it into my pocket and walk down the street or drive down the freeway with a roving wi-fi hot spot following me. It’s an amazingly good concept, and a bit of a preview of what is likely to happen when the government licenses “open spectrum” and we have wireless Internet everywhere.

As you know, I live in a small town in rural California, so our Internet choices are quite limited. No cable or DSL options. We have a relatively slow wireless broadband provider who installed an antenna on our roof. The cost is $85/month, the speed isn’t nearly as high as we’re supposed to get, and it is a bit flaky from time to time.

The monthly rate for the MiFi connection via either Sprint or Verizon was $60/month, so I was looking at the chance to save $15, plus gain some mobility from being able to take the MiFi with us when we go on trips.

The sticking point turned out to be the bandwidth cap. Both Sprint and Verizon have a 5GB cap on their $60/month plan. I had used 3GB of that monthly allotment in the first 10 days of the billing cycle, and the next step up — a 10GB cap — was a whopping $199 per month!

So, the MiFi went back in its box to Verizon, who I should add, impressed me with great service. They promptly refunded my credit card and only charged me a prorated amount for the 3/5ths of the data allotment we had used. I did have to contact their e-mail customer service before I got the straight story, but in the end, I was impressed with how they handled it (for a phone company).

Bottom line: if you can justify $60 per month and won’t bump up against their 5GB cap, this is a great product that you’ll love. If Sprint or Verizon fix the pricing problem they have, I’d be back.

UPDATE 7/23 6:45PM: Just to be clear, I do know how to add. :) My local Internet provider doesn’t have to charge all the taxes and fees, compared to about $10 in monthly taxes and fees on the Verizon statement. On a purely apples-to-apples comparison, there is a $25 difference in the monthly base fee ($84.95 to $59.95).

  • http://mod-blog.blogspot.com Dan Getz

    That pricing is ridiculous. Seems to me that if you wanted 10 GB you’d be better off getting 2 MiFi’s at $99.99 each and then pay for two $60 / month plans, making sure to switch about halfway through the month. You’d have extra flexibility and break even by the second month! Clearly it’s priced in such a way that they don’t want you actually using 10 GB of data per month. Perhaps they fear being inundated like the AT&T network is with iPhone data?

    • http://www.aaronklein.com Aaron Klein

      Yeah, I’ve heard the 4G networks coming have much better efficiency so they will be able to tone down the pricing. You’re right, buying two MiFis would be a better solution, but I don’t want the hassle of watching my usage rate constantly and switching them out every two weeks.

      Plus, then I’m spending $270 ($35 activation fee for each) to save $15 a month.

      If the pricing got any better, I’d consider it though…the device maker did an AMAZING job. It’s a very sleek and cool little device. :)

  • http://ncmedia.typepad.com Russell Steele

    Aaron,

    I have a MiFi but it is not my prime access, we have Comcast at home and office. I use it mainly with my iPod Touch when traveling or visiting an office without access. It is totally cool to have WiFi access every where I go. We also use the device for back up access when the cable system goes down. So far the device has operated as advertised.

    • http://www.aaronklein.com Aaron Klein

      That’s right, you guys do a lot of traveling — that is a perfect application for the MiFi. If I could get the price in range to be my primary Internet access, I’d do it. :)

  • Pingback: Verizon Wireless Math Strikes Again: Pay Much More For Less! | Techdirt


Aaron Klein is CEO at Riskalyze, a Sierra College Trustee, and an adoption and orphan advocate. Most important: a husband and dad striving to live Isaiah 1:17. More »

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